FAQ

 

What is your shipping policy?

All orders through the Alkonost are sent via a tracked service with the Royal Mail. 

UK Next Day Tracked Delivery (from dispatch date) - FREE.

International Tracked Delivery - (5-9 working days) from date of dispatch - £10.00 per order

All items that are in stock will be shipped within at least 5 business days. Items that are 'MADE TO ORDER' please allow up to 4 weeks for your item to be handcrafted. If you need an order for a specific time this can be accommodated. Simply contact at thealkonost.info@gmail.com. 

 

How do I take care of my jewellery?

Silver naturally will oxidise and tarnish over time. Using the cloth provided on your purchase can help maintain it's shine. Simply wipe over the surface when it is looking a little dull. You can also wash your jewellery in warm soapy water to remove any dirt. Rinse away and dry with a soft cloth, ideally with the cloth provided.

If you feel your jewellery needs a little sprucing up, don't hesitate to get in touch and a complimentary polish is available for any Alkonost item. 

Here are a few little do's and don'ts to ensure your beautiful jewellery stays beautiful...

-harsh chemicals don't react well to silver, and can cause tarnish and discolouration. So avoid spraying perfume and other cosmetic products on the jewellery.

-It is recommended to remove your jewellery before entering swimming pools or any natural spring as this can cause erosion and damage to your jewellery. 

- Try to store your jewellery separately to avoid scratches. Keeping your items in the box provided and in acid free tissue paper out of sunlight will prolong the tarnishing process.  

Re-plating will be needed over time on Gold Plated items. Your item can be re-plated at a small cost depending on the product. 

 

Do you do bespoke orders?

The Alkonost is open to bespoke orders and designing something that is special and unique to you. Simply send an email to thealkonost.info@gmail.com with your idea and vision and hopefully it can be made into a reality! A quote and a time frame will be sent once a design is confirmed. 

 

Any other questions?

Not found what you were looking for? Feel free to contact The Alkonost with any more questions you might have!