Terms&Conditions

 

As all pieces are individually crafted, please consider that it can take up to 4 weeks for your chosen piece of jewellery to be made if your item is not in stock and is 'MADE TO ORDER'. Please note that this does not include delivery, you will be emailed once your order has been dispatched. If an item is required sooner, please mention it in an email and it will be accommodated to.

Please note if your item is in stock, allow up to 5 business days for your item to be dispatched. All items are sent via UK Next Day Special Delivery or Tracked International delivery, ensuring your Alkonost purchases arrive with you safely and as quickly as possible. 

The Alkonost aims to display the product as accurately as possible. Be aware that the products are hand crafted so may vary slightly in appearance – making each one unique. 

All items are made from solid sterling silver and are hallmarked at the London Assay Office. Gold Plating is available in 18ct Gold. 

Any product displayed on this website is available while stocks last, items can be removed at any point. Pieces and descriptions of products can be amended without any notice. All payments are processed in GBP Sterling and payment from any other currency will be calculated by your payment provider and calculated into your local currency on your card statement. 

 

Delivery Charges

UK (Next Day Tracked Delivery) from date of dispatch - FREE.

International Tracked (5-9 working days) from date of dispatch - £10.00 per order

All items are sent using the Royal Mail Service, which will be tracked and require a signature upon receipt. You will be sent a confirmation email along with your tracking number once your chosen item has been dispatched. The Alkonost cannot be held responsible for goods that are lost or delayed during the transit process. Deliveries made overseas can experience delays with custom checks which can take 1 to 2 weeks. 

On overseas orders, there may be a local import duty to be paid on receipt of your goods. The Alkonost is not liable for this. Therefore please note that you will be responsible for paying customs duty/excise duty/or import VAT that may arise at the delivery destination. 

Returns

 If for any reason you are dissatisfied with your purchase, you can return it within 14 days from when the item was delivered to you. Any items over the 14 day period will not be accepted for a refund. Earrings are excluded from refunds due to hygiene reasons. Any bespoke orders exclusively altered by the customer are also excluded from refunds. 

 

To return an item you must send an email to thealkonost.info@gmail.com in order to receive a returns form. This must be completed and returned with the item to the following address using a postal tracking service:

The Alkonost Ltd.

Flat 10 Riverwalk Apartments

Homerton Road

Homerton

E9 5GL

The item must be in the original box and packaging. You as a customer are responsible for the return delivery charge. Any damage during the postal transit, loss or stolen of the item is the sole responsibility of the customer. 

 

Privacy Policy

 

The Alkonost uses and protects any information that you give the store while using this website and is committed to ensuring that your privacy is protected. Information regarding your identity can be assured to be used in accordance with the website.

The Alkonost collects the following information:

·       name

·       contact details (e.g. email address)

·       demographic information (e.g. postcode)

 

Using the email address which you have provided at the checkout, The Alkonost may contact you about new products, special offers or other information which you may find interesting.

 

Your card details will be processed using Squarespace and Stripe accounts, this safeguards the information we collect online meaning that your details are secure. Squarespace and Stripe have their own privacy policy regulations. If you wish to read these please read the following links. 

https://www.squarespace.com/privacy/

https://stripe.com/gb/privacy

 Your personal information will not be not sold, distributed or leased to third parties unless we have your permission or are required by law to do so.

If for any reason a mistake has been made in that the information we are given is false, please contact via email immediately to thealkonost.info@gmail.com so that this can be amended promptly.